SAP HELPDESK SUPPORT SOLUTIONS

M10 Technologies is the premiere; US based Helpdesk solution for you SAP needs.   With more than a decade of SAP technical experience, we are primed and eager to help you get the most out of your SAP investment and expand your knowledge of what’s possible.

 

SAP HELPDESK SUPPORT SOLUTIONS

M10 Technologies is the premiere, US based Helpdesk solution for your SAP needs. We know that your business doesn’t stop when SAP issues surface, and that you need fast solutions at a reasonable cost. It’s our priority to simplify the Helpdesk process, and take the hassle out of technical support, while seeking to fully satisfy your needs. At M10 Technologies, we value our customers, and are committed to quality in ensuring your success with SAP.

 

EXPANDING YOUR KNOWLEDGE

We’ll also help you maximize your current SAP maintenance package by educating you on the benefits you already have with SAP, and help you determine how to best take advantage of them. At M10 Technologies, we know you want to make the most of your business dollar, and we are committed to helping you.

 

HELPDESK MADE EASY

M10’s Helpdesk website simplifies the process further by enabling you to report and track your issues and their resolutions easily from your own computer.

 

COST EFFECTIVE SOLUTIONS

You  get  more  for  your  money  with  M10 Technologies.   First, there are no surprise fees. We’ll help you find the support package that best meets your needs for a reasonable cost. You can cancel service at any time with thirty days notice, with no hassle or cancellation fees.

 

COMPETIVE PRICING

M10 offers competitive pricing in an ever changing economy.  We offer services at a low, ad hoc, hourly rate. Additional discounts to the ad hoc hourly rate can be realized by locking in a pre- determined block of hours each month. Monthly rollover of unused hours available with block hour contracts

 

HELPDESK SUPPORT & SERVICES

 

FUNCTIONAL SUPPORT	FICO, SD, MM, PP, PM, SM, QM, WM, HCM, CRM, BW, etc
TECHNICAL SUPPORT	ABAP/4
BASIS SUPPORT	Netweaver, Business Objects, Solution Manager, Knowledge Management
ILM SUPPORT	Corporate Strategy review, DART, Archiving, Imaging
SAP TRAINING SERVICES	M10 offers web conferences, on-site education, and other user-friendly training opportunities; all geared to helping you make the most of your SAP experience.
SAP UPGRADES / INSTALLS	M10 provides quality SAP upgrade services ranging from versions 4.0b to ECC 6.0

 

M10 HELPDESK SUPPORT AREAS & SUPPORT LEVELS

End User Support (level 1):

• User-error troubleshooting and problem resolution
• Explanation of business procedures and transactions (“how to” questions)
• Documentation and training

 

Application Support (level 2):

• Configuration troubleshooting and problem resolution
• Set-up or adjustment of business processes
• De‐bug/patch defective applications via configuration or customization
• Test and apply SAP updates/patches relative to applications
• Extended remote end user training
• Upgrade support (testing, loading, and production of SAP upgrade version)
• Audit/compliance support

 

Application Management/Enhancement Support (level 3):

• Review and expansion of current functionality
• Custom reporting via ABAP or relevant SAP tool (SAPscript, BI, et al)
• SAP application systems extensions via configuration and/or customization
• Extension or improvement of existing application
  • End user training relative to application extension or improvement
  • Knowledge transfer to client SAP support team relative to extension or improvement
  • Updated user and technical documentation relative to extension or improvement
  • New application
  • SAP approved bolt‐on
  • Interfacing between SAP and legacy/other applications
  • Extended upgrade support (strategy, blueprinting, configuration, testing, production)